Leadership is our strength

PROGRESS MEASURES

• Participation in Leadership Project initiatives
• Innovative and best practice recognised in papers, presentations, forums, and conferences
• Meet state and national targets
• Number of projects initiated and led
• Project outcomes
• Investment in innovation
• Number of research activities
• Staff participation in innovation projects

Our people are valued

PROGRESS MEASURES

• Leadership recruitment strategy implemented
• Investment in development
• Participation rates
• Implementation of the TAFE NSW Professional Development Framework for Teachers 2006-2009
• Professional development framework established for administrative and support staff
• Performance reviews and development plans
• Wellness indicators eg sick leave rates; leave accrual; workplace incidents
• Flexible work practices
• Range of staff involved in meetings, teams, committees
• Use of electronic communication technologies eg WebBoard, SMS
• Communication audit findings
• Promotion of culture and values through induction programs, professional development and performance reviews
• Number of awards and staff recognised
• Performance feedback and reviews
• Staff and student feedback

Relationships ensure our future

PROGRESS MEASURES

• Participation rates of staff in staff training and development activities
• Number of staff trained and involved in benchmarking activities
• Number of benchmarking activities
• Outcomes of new internal and external relationships and alliances - community, business, faculty, college, and service and support units
• Relationship management system in place
• Number of partners for innovation/benchmarking
• Number of new initiatives
• Project outcomes achieved

Our business is market focussed

PROGRESS MEASURES

• Market knowledge and quality of analysis
• New market opportunities identified
• Take up of opportunities in business plans
• Growth in targeted market segments
• Participation in business skills training
• Number of staff engaged in commercial business
• Number of partnering activities
• Employer investment in training
• Cross sectoral partnerships and initiatives
• Apprentice and trainee commencements and completions
• TVET participation
• Percentage new business
• Percentage repeat business
• Employer and student feedback
• Industry/customer participation in design activities
• Amount of flexible delivery including online delivery, on the job delivery, after hours, accelerated programs, Recognition of Prior Learning (RPL)
• Graduate employment rate
• Work placement opportunities
• Workplace assessments

Customers are our focus

PROGRESS MEASURES

• Customer service benchmark data
• Customer service standards in place
• Participation in customer service training
• Staff feedback
• Customer feedback and complaints
• Inclusive practices in place
• Information systems deployed
• Technological solutions implemented
• Customer interfaces adapted
• Student, employer, staff and client feedback
• Service agreements
• Module completion rates
• Module attrition rates
• Participation and completion rates for targeted groups
• Personalised learning initiatives
• Personalised services
• Outcomes against the TAFE action plan for the Aboriginal Education Review

Our products and services are excellent

PROGRESS MEASURES

• Investment in new technologies
• E-learning technological capability
• Participation in workplace delivery and assessment
• Student outcomes
• Student feedback
• Participation in e-learning initiatives
• Personalised learning provision
• Student feedback
• Participation in educational forums, conferences, seminars
• Number of resources in Educational Knowledge Bank
• Participation in Return to Industry, technical update
• Workplace delivery and assessment
• Participation in professional development activities supporting innovative practice
• Participation in the delivery of training which incorporates emerging technologies
• Product base expanded
• RPL outcomes
• Range of assessment services
• Income from assessment services
• Annual Student Hours
• Staff and student feedback