We are committed to providing you with efficient and courteous customer service.

Under our Institute Service Charter, we aim to:

• respond to your enquiries promptly
• acknowledge all written correspondence.
• provide you with standard information leaflets within five working days
• be available by phone or through personal appointments
• provide course information services are available all year across the Institute and through SWSi website
• provide short, customised courses to meet the specific needs of industry and individuals, on a fee for service basis

More information can be found in our Institute Service Charter.